Review Machine use cases

Two minutes every morning

You should not need a spreadsheet to know whether asking for reviews is working. The Overview screen answers it in the order you need: what goes out today, how many clients were invited, opened their page and went on to the review site, who told us they posted, which private messages need you, and how your listing's review count moved. It counts people, not clicks, and says plainly which numbers are self-reported.

People and places in this video are generated by AI. Every Review Machine screen is real, on a demo account with invented customers. Watch it on YouTube
Transcript

0:00 Is it working?

Is it working? Two minutes, one screen. It's six forty-five at Atlas Fitness. Before the first class, Maya opens Overview.

0:10 Today's sending and the last 30 days

Sending is on. Six invitations are queued for today, inside her daily limit. The last thirty days: clients invited, who opened their page, and who went on to the review site. Details shows the full funnel, including who told us they posted. That part is self-reported. Every step counts people, so she can see exactly where they drop off.

0:34 What came in overnight

Needs your attention: two private messages came in overnight. Cold showers at Riverside. She assigns it to Luis, adds a note. Done.

0:50 The listing on Google

Last, the listing itself, read from Google every day: plus nine reviews since September fifth. Okay. Doors open. Thirty days: twenty-eight invited, seventeen opened, eleven went to Google, seven said they posted. See where you stand. Run a free listing check at fractalic.studio.

What the owner does

Five steps, each shown in the video. The stills are frames from the video.

  1. The top of Overview in the demo account: Sending is ON, today 0 of 15, queue 6, with the next task below.

    Check today's sending

    The top line says whether sending is on, how many went out today against your daily limit, and how many are queued.

  2. Invitation activity for the last 30 days: 28 clients invited, 17 opened their page, 11 went to the review site and 3 private messages.

    Read the last 30 days

    Four numbers: clients invited, clients who opened their page, clients who went to the review site, and private feedback received.

  3. Details, the full funnel: 7 Posted (self-reported), with the note Self-reported. Google doesn't confirm it.

    Open the full funnel

    Details adds messages sent per channel and Posted (self-reported), counted separately because Google does not confirm it.

  4. Needs your attention: 1 invitation failed to send and 2 feedback messages not resolved, each with a Review button, above the review listing card.

    Handle what needs you

    Needs your attention lists unresolved private feedback and failed sends, each with a Review button.

  5. The review listing card for Atlas Fitness Downtown: 142 reviews, plus 9 since 5 Sep, read from Google, with Enter count by hand below.

    Watch the listing

    Your review listing shows the review count on Google and the change since your starting point, from all sources.

Check my Google listing →

Good questions. Clear answers.

Does Posted mean the review is on Google?
Not always. Posted (self-reported) counts people who tapped I posted it on their review page. Google does not confirm it, so we show it separately under Details. The listing card shows the actual review count on Google, measured on the listing itself and from all sources, not only from people you invited.
How often is the review count updated?
The listing is read from Google regularly, and each reading shows its date and whether it came from Google or was entered by hand. You can press Refresh from Google at any time, or Enter count by hand if Google reading is not connected for your location. The change is counted from your starting point.
Can I get this without logging in?
Yes. Turn on the Daily summary email in Settings, under Email and notifications. Once a day it lists what went out, how many opened, went to the review page or said they posted, how many private messages arrived, and what is queued for tomorrow. It is skipped on days with no activity.

More customer stories

Story cover with the words Asked after class. Automatically.: a phone on a wooden table showing the invitation email at 6:04. Ask for a review after the visit, without remembering to The best time to ask for a review is right after the visit. The worst person to remember is you. Watch the story (1:25) → Story cover with the words Hear it before Google does: a dentist on the phone with a patient. When a customer is unhappy, you hear it first An unhappy patient will tell someone. Make sure you hear it too. Watch the story (1:20) →

On the product page: What your team does while it runs. All use cases →

Further reading: Google's guidance on requesting honest reviews. Review Machine product page.

All customer stories on YouTube